There are no current openings. 

ELECTRICAL ENGINEERS WANTED (Multiple positions available)

Whether you’re a recent graduate interested in the field of electrical distribution, or a P.E. with several years of experience, and would enjoy living on Maryland’s Eastern Shore.

EDUCATION: We are looking for talented and progressive thinkers who either already have their P.E. or are interested in getting on a path to obtaining their P.E. 

EXPERIENCE: Experience in the power industry or in electrical design is highly desired.  Experience with system protection, system design, electrical modeling, broadband, interconnections, and/or SCADA would be a plus.

JOB KNOWLEDGE: Knowledge of the National Electrical Safety Code (NESC) and the National Electrical Code (NEC) would be helpful. 

ABILITIES AND SKILLS: The ability to communicate well and explain engineering principles and/or designs to both technical and non-technical personnel is necessary.    

WORKING CONDITIONS: Engineering positions may sometimes require working outside. Occasional travel may be required to represent the Cooperative at various professional and association meetings.

There are no current openings. 

Closing date: Open until filled.

MANAGER OF MEMBER SERVICES | HEADQUARTERS - DENTON, MD

The Manager of Member Services will guide and direct the planning and execution of the Cooperative’s Member Services operations to ensure excellent customer service, maximize member engagement and provide new member programs. They will ensure that prompt, efficient, and courteous service is rendered at all times.

RESPONSIBILITIES:

• Prepare the annual work plan and budget for their department.
• Help develop the Cooperative’s Operational Policies.
• Directs the development of Member Service policies and procedures.
• Researches trends and developments in energy efficiency, member/public relations, and key accounts.
• Attends institutes, workshops, seminars, and conferences as needed.
• Guides and directs the development and execution of member service programs.
• Continuously reviews and evaluates the function, organization, and activities of the area under supervision to determine their needs and recommends pertinent departmental changes to the Vice President & General Counsel.
• Develops training and orientation programs for personnel assigned to area and ensures that all personnel are thoroughly trained.
• Ensures that programs necessary to maintain positive relationships with industrial and commercial Key Accounts are implemented.
• Guides and directs the development of processes and workflows related to broadband home installations.
• Develops and implements the Cooperative's home energy programs.
• Guides and provides direction for the Cooperative's member service call center.
   

QUALIFICATIONS:

• A bachelor's degree in business administration, marketing, communications, or related area of study is preferred. Additional specialized training in public relations, public speaking, writing and fundamentals of electricity is desirable. 
• A minimum of ten (10) years of increasing responsible experience in member service, public and member relations in the rural electric program or comparable experience is required. Experience in residential and commercial energy services, member service centers, key accounts, and utility operations preferred. Supervisory experience in public and member relations preferred.  
• Must have a firm understanding of member service, product and service development, utility market activities and communications.
• Occasional travel is required in representing the Cooperative at various national meetings and seminars.

OTHER:

• Usual conditions in a climate-controlled office. May require irregular hours to include being on call on a rotational basis for systems that operate 24 hours per day, seven days a week. Occasional travel required.
• Required to pass a physical examination and drug/alcohol test prior to employment. Must be able to lift and carry at least thirty (30) pounds. May be required to work up to eight (8) hours per day at a computer terminal.
• *Salary commensurate with qualifications and experience.*

There are no current openings. 

Closing date: Open until filled.

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

RESPONSIBILITIES:

• Provide technical expertise in the area of PC acquisition and overall management of the Cooperative's PC terminals, file servers and data communications equipment.
• Provide technical assistance for the installation of computer equipment, software and networking.
• Assists in direction, technical guidance, and support during the acquisition process of all the Cooperative’s computer, data communications equipment and all associated and application software under the direction of the Network Administrator.   
• Assists in developing the PC network in such a fashion as to meet the personal computer requirements of the Cooperative.
• Assists in ensuring that the correct priorities are assigned to I.T. Help Desk problems and that requests are handled in a timely manner.
• Ensures that excellent customer service is a top priority when providing assistance and/or services to (primarily internal) customers.
• Provides after hours support on a rotating basis.

QUALIFICATIONS:

• Associates of Science degree in computer science or related field of study preferred. Two or more years’ experience in personal computer networking and individual courses in personal computers and computer science may be substituted for college degree. Microsoft certifications are preferred.
• Prefer two (2) years’ experience in the areas of PC setup and installation, software applications including Microsoft Office (365), and setup and installation of networking equipment.  Microsoft certifications and knowledge of Active Directory preferred.  
• Ability to recommend the purchase and installation of PC and data communications equipment. Technical expertise in the area of networking preferred. Excellent verbal and written communication skills are required.  Must maintain a valid Maryland Class C or equivalent driver’s license.

OTHER:

• Usual conditions in a climate-controlled office. May require irregular hours to include being on call on a rotational basis for systems that operate 24 hours per day, seven days a week. Occasional travel required.
• Required to pass a physical examination and drug/alcohol test prior to employment. Must be able to lift and carry at least thirty (30) pounds. May be required to work up to eight (8) hours per day at a computer terminal.
• *Salary commensurate with qualifications and experience.*